Terms & Conditions

This website is operated by RH45 Group Ltd. Throughout the website, the term “we”, “us” and “our” refer to RH45 Group Ltd – also abbreviated as “RH45”. RH45 offers this website, including all information, tools and services available from this site to you the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions. Including those additional terms and conditions, policies referenced herein and or available by hyperlinks. These terms of service apply to all users of this site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content. Please read these terms of service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms of service. If you do not agree to all terms and conditions of this agreement, then you may not access website or use any services.

THIRD PARTY LINKS

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party material or websites, or any other material, products or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-parties policies and practices and make sure you understand them before you engage in any transaction.

BILLING

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and orders that use the same billing address. In the event that we make a change or cancel an order, we may attempt to notify you by contacting the e-mail and or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that in our sole judgement appear to be placed by dealers, resellers or distributors.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies or people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information please email customercare@rh45.co. Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity - this is by no far a comprehensive list. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity. In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate and engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Governing Law

These terms of service and your use of the services shall be governed by and construed in accordance with English law. The English courts shall have exclusive jurisdiction in connection with all matters relating to these terms of service.

Liability

We do not guarantee, represent or warrant that your use of our services will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all the products and services delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” for your use without any presentation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions or merchant ability, merchant quality, fitness for a particular purpose, durability, title and non-infringement. In no case shall RH45 Group Ltd, our directors, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injuries, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. Including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services or any products procured using the service, or any other claim related in any way to your use of the service or any other product, including, but not limited to, any errors or omissions in any content, or any loss or damages of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility – because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Changes

You can review the most current version of the terms of service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these terms of service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of, or access to our website, or the service following the posting of any changes to these terms of service constitute acceptance of those changes.

Customer Care

Our customer care team is here to assist you with any queries. Please ask us about…

  • Size and fit advice
  • Detailed product information
  • Delivery questions
  • Exchange and return queries
  • Placing orders
  • Email us: customercare@rh45.co
  • We aim to respond to every query within 5 working days.

Delivery

Shipping

  • We ship worldwide. We use DHL Express only.
  • UK - DHL Express (1-2 days from the date we confirm your order) €10.00
  • Europe - DHL Express (1-3 days from the date we confirm your order) €20.00
  • Worldwide - DHL Express (1-3 days from the date we confirm your order) €35.00
  • DHL Express Shipping is free on orders above the value of €300.00 in UK and Europe.
  • DHL Express Shipping is free for all customer orders above the value of €500.00
  • Please note that customers outside the EU are responsible for any additional taxes and duties.
  • Tracking information is automatically emailed to all customers. If you don't receive this, please check your spam folder.

Returns

  • Exchanges and refunds will be given up to 14 days from the date the order was placed. Please make sure that you have carefully reviewed your order before finalising your purchase.
  • Items must be returned in perfect condition and must be unworn. Tags must not be broken.
  • Please note we can't refund your original or return postage costs unless the product is incorrect.

Return shipping address

  • To return your product, you should mail your product to
  • Company: RH45 Group Ltd
  • Address: 304, Canalot Studios, 222 Kensal Rd, W10 5BN, London, U.K.

Sales Items

Sale items can be returned for an exchange or store credit only. Store credit can be used to purchase any item in our online store with 6 months of when it is issued. To return or exchange an item please email customercare@rh45.co with your order number, name and email address.

  • Our payment system is managed via Stripe and Paypal the world’s leading online payment systems.
  • RH45 Group Ltd © All rights reserved
  • VAT Registration No. GB227320632000